Setting up your voicemail for the first time

Setting up your voicemail for the first time

Quick-Tip: Press *97 or dial your extension to access your voicemail

Changing your PIN (not required)

Your PIN will be assigned to you and is found in your Welcome Email. If you prefer changing your PIN, follow these steps. 
  1. Dial your extension to access the voicemail system
  2. Enter your access code (PIN) that was assigned
  3. Press * to enter the main menu
  4. Press 2. 
  5. Enter your new access code. 
  6. Press 1 to confirm.

Record your Name

This recording will be used in announcements to all callers. You can choose not to record your name if you prefer. If so, the system will simply announce the extension number. To record your name, follow these steps: 
  1. Dial your extension number (if messages are waiting, press * to skip to the main menu).
  2. Press 3. 
  3. Record your name. 
  4. Press # to continue. 
    1. Press 1 to continue or,
    2. Press 2 to use the recording or,
    3. Press 3 to record again or,
    4. Press 4 to delete and return to previous menu

Recording a Personal Welcome Meeting

  1. Dial your extension number (if messages are waiting, press * to skip to the main menu).
  2. Press 4.
  3. Record your personal greeting.
  4. Press the # sign.
    1. Press 1 to continue or,
    2. Press 2 to use the recording or,
    3. Press 3 to record again or,
    4. Press 4 to delete and return to previous menu

Accessing the Voicemail System

Once you have setup your account, you can now access your voicemail. Follow the main menu prompts to Hear your Messages (Press 1). The following options helps you manage your messages: 
  1. Start Playback
  2. Stop/resume playback
  3. Start fast-forward playback
  4. Hear your message again
  5. Plays envelop information such as date and caller-ID.
  6. Move or copy message
  7. Delete message
  8. Call back
  9. Skip message
  10. Help

Accessing another Mailbox

At times, you may need to access another person or department's mailbox. Follow these steps: 
  1. Call the mailbox with prefix 8. For example, if the mailbox is 101, then dial 8101. 
  2. When hearing the greeting, press *. 
  3. Enter the access code or PIN assigned to the mailbox. 
  4. Follow the prompts to hear your messages or main menu options.