E911 Service Fee
E911 is an FCC regulated service required by all telephone providers or carriers. It is separate from (and in addition to) other regulatory fees associated with the corresponding service plan. For all qualifying lines, this is a required fee in order to make sure the physical address associated with your line(s) are routed to local responders correctly in the event of a 911 call. This fee is charged at the same rate for all lines ordered by a customer and it does not depend on the service plan associated with any line. The E911 Service Fee of $3.00 is charged for each qualifying lines that have the ability to place outbound calls.
For their safety, customers may not opt out of this feature. For more information, please see this
page.
Federal Regulatory Recovery Fees
There will be federal surcharges and recovery fees for maintaining regulatory requirements such as government-mandated pass-through fees. These may also include Universal Service Fund fees (“USF”) and other agency compliance fees.
Anti-Spam Recovery Fee
The Anti-Spam Recovery Fee is a charge related with the Federal Communications Commission's (FCC) mandatory STIR/SHAKEN framework for originating and terminating phone companies, as part of the
TRACED Act. The FCC requires that all providers fully implement STIR/SHAKEN in order to make sure they are not originating illegal robocalls. This mandate was originally required by June 30, 2021. However, it was extended for smaller providers until June 30, 2023. By the end of 2023, JVoIP LLC successfully implemented this framework on our networks and all calls are now fully STIR/SHAKEN compliant. The cost of this additional government framework overhead is passed through to our customers.
Credit Card Processing Fees
The following fees will appear on your invoice if using any major credit card:
- Credit Card Convenience Fee of 0.30 per invoice
- Credit Card Surcharge of 2.9% of your invoice total (subscription or one-time charge)
In order to provide the convenience of accepting major credit cards through our Stripe payment processor, we are passing through these operational costs to our customers.
To avoid this fee, customers may sign on to their Billing portal and select ACH Direct Debit payment method option to debit their US Bank account instead (Only US Banks are accepted at this time). Our portal can automate the verification process. If you successfully update your payment method to a US Bank, please send us an email in order to remove this fee. For any questions, please reach out to us.
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